Guide to Report or Block Cell Phones with PTA which are Misplaced
While living in a country like Pakistan where the crime rate is so high, there would be hardly any person who has not experienced snatching of mobile phones. One thing which you need to know is that God forbid if your phone is stolen or misplaced, the first thing you need to do is to get it blocked so that the person who gets their hands on it would not be able to access the information or any detail from your phone.
However, reporting a mobile phone to be blocked can be quite a difficult and long task. To make this process easier, Pakistan Telecommunication Authority (PTA) has provided a set of rules and guidelines. Moreover, besides blocking the lost phones, PTA also provides other services like registering a mobile phone as it is mandatory for the users to get their phones registered with PTA by going through the process and paying the charged PTA mobile registration tax for this purpose.
Here is a complete list of the PTA guidelines to help you understand how you can report or Block a stolen or misplaced phone.
PTA Guidelines for Block Stolen/ Misplaced Phones
You can get your stolen or misplaced cellular phones blocked in two different ways. However, the first step for this process is to get your SIM card blocked by the SIM provider.
- Reaching out to your nearest PTA office
- Calling their helpline or simply visiting their website.
What are the requirements to get your phone blocked
According to the guidelines which are issued by Pakistan Telecommunication Authority (PTA), you would be required to have the following details to get your mobile stolen or misplaced phone blocked.
- Complainant’s full name
- Complainant’s National Identity Card copy (CNIC)
- Parent’s name and CNIC copy
- Date of the incident occurrence (when your phone was stolen or misplaced)
- IMEI number of the phone (Two numbers in case of a dual SIM phone)
- Mobile number of the complainant
- Brand, model, and color of the phone
- Complainant’s home address
In case you are not aware of what IMEI means. It is the International Mobile Equipment Identity which is usually printed on the packaging of your cellular device.
Moreover, if you can’t find the IMEI number, you can also dial *#06# on your phone and you will very soon receive a message containing the IMEI of a mobile device. If you’re wondering what use this number would possibly have, you can easily get your mobile phone blocked by using the IMEI number online. All you have to do is simply go to PTA’s website and register a PTA complaint regarding the stolen device along with your phone’s IMEI number.
How to contact PTA
To help you understand the process of contacting the PTA customer services, we have written the contact details of the Pakistan Telecommunication Authority (PTA) where you can easily call and ask for more details;
PTA Offices in Pakistan
Islamabad: PTA Headquarters, Sector F-5/1, Islamabad.
Rawalpindi: House No. 161, Street 9, Chakala Housing Scheme 3, Rawalpindi.
Lahore: Director (Enforcement)PTA Zonal Office, Adjacent Cantt.
Karachi: Director (Enforcement) PTA Zonal Office, Opposite JPMC, Rafiqui Shaheed Road.
Monday - Thursday 09:00 AM - 03:00 PM
Friday 09:00 AM – 01:00 PM & 02:00 PM – 03:00 PM
How to check your phone's status
Once you have reported your mobile phone for blocking to the PTA, it will take a while for them to track it. In case you want to check its status, whether it has been blocked or not, you can do so after 16 hours. There are 3 different options for doing that;
Option 1: Check status via SMS
Send you a 15 digit IMEI number to 8484, you’ll receive a text with the status of your phone.
Option 2: Check status via Website
Visit the Official website of the Pakistan Telecommunication Authority and click on the “Customer Support” tab. Then move to “Consumer Services” and click on “Stolen Mobile Search” to see the status.
Option 3: Check status via the Mobile App
Download the mobile app of Device Verification System (DVS) DIRBS Pakistan to check the status.
CPLC Mobile Block
One thing to keep in mind is that Pakistan Telecommunication (PTA) is only responsible for blocking your stolen or misplaced phone for PTA check online. In case you want to track down the phone itself, you would need to report the mobile phone theft to the local police for the stolen mobile complaints.
The Citizens Police Liaison Committee (CPLC) has records of millions of IMEI numbers, which means that you can report your lost mobile on CPLC very easily.
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